Ordering: The blank text box at checkout may be used to specify:
1) if you need your product by a certain date
2) if you'd like to meet us (i.e. at a fair) to pick it up,
3) anything special about colors you want,
4) if you'd like to receive email updates from us, or
5) any other details you'd like us to know.
If you have any questions, feel free to email us at welhartz@msn.com or call us at 360-793-0691, 8am to 9pm PST.

Shipping: We charge a flat $4 shipping fee on any size of order.
If you live in our area and meet us to pick up your order, and you pay with:
1) paypal - we'll refund the $4 shipping when you pick it up
2) cash or check - you can pay us when you pick it up (minus the $4).
We usually ship orders in a bubble envelope 1st class U.S. Mail from Index, Washington. Items in stock will normally be mailed in 1 to 3 days. If not in stock, we'll dye and mail it in 1 to 3 weeks, depending on the design and how busy I am.  We will email you within a few days to let you know when to expect it.  If you prefer we call you, let us know that.

Call or email if you need to know how long a particular item will take, or what we have in stock.  Salt Pattern scarves, tank tops, etc. can usually be dyed in 1-2 weeks. Wraps and special designs may take longer. Some tie designs can be completed in 1-3 weeks, others I only do every few months.

About our hand dyed products and website: We make an effort to accurately represent our products on this website. As each item is a hand dyed work of art, colors and patterns will naturally vary some from one item to the next, especially with browns, as there are so many colors involved.  Scarf sizes may vary a little.

Silk is a natural fiber, and there are occasionally minor flaws in the weave, which are not usually noticable unless scrutinized closely. Warren uses mostly Jacquard silk dyes and we steam and dyeset our silks to make them as colorfast as possible. Follow washing instructions using cool or cold water and color bleeding will be minimal. Blues are the most colorfast, reds, browns and greens a little less so.

Returns: We want you to be happy with your purchase. If an item does not fit right, is not the right color, or does not work for you, call or email us, and mail it back in original resellable condition, or arrange to meet us.  We can exchange it for a different size, color or item, or give you a refund, minus the $4 shipping.

Privacy: This site is secured by SSL to protect your personal information.
We only use the information you give us to process your order, and if you choose, to keep you informed of new products or events we'll be at.  We don't give or sell your information to anyone else.
www.silkfromthehearts.com is now www.silkfromthehartz.com
Our last name is Hartz, so it sounds like Silk from the Hearts but we spell it Silk from the Hartz. Our site is no longer linked to silkfromthehearts.com.